Contact us

Yes we ship worldwide, if your country is outside of Canada or United States, please email us at info@lulouby.com and we will be happy to help you.

Customers living outside of Canada may be subject to additional fees as stipulated by their country’s customs and import policies.

If you as a client choose to refuse an imported shipment because you are unwilling or unable to pay the fees, we will not issue to you a refund unless you route the shipment back to us. In that case, we will issue a reimbursement once we receive the return, but will deduct from that the cost of shipping as well as the return shipping (in the event that it was billed to our account).

Did not receive your order?
Once the order has been processed and shipped, you will receive an email. If you do not receive the shipping confirmation email within 3 to 5 business days from your order date, please email us at info@lulouby.com

Please track your packages. Lulouby is not responsible for lost or stolen shipments. Packages may be left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once the postal courier delivers it. We do not replace or refund orders that are scanned “delivered” by Canada Post or any other mail company that we work with.

If you have any question, please contact Canada post directly.

For more information on Shipping and returns, please consult this page

We value our customers and we will love everyone to be entirely satisfied with their order. Therefore, if you are unsatisfied with any items that you purchased, send it back for a store credit gift card within 14 days of receiving your order.

We do not provide prepaid return labels; you are responsible for covering shipping costs to return.
Returns must be received unworn, unwashed, free of any stains and with the original tags attached and original packaging.

A 15% re-stocking fee will be charged if items are not returned in original form and or without tags.

Please include a copy of invoice stating the reason for return.

Customer is responsible for all shipping cost.

All items that are purchased from the SALE ITEMS TAB are Final Sale**

For more information on Shipping and returns, please consult this page